But this shouldn’t have been an issue in the first place. Thank you to the T-Mobile store rep who was able to quickly activate a physical SIM for my phone. The only solution that worked for me is getting a new physical SIM card. There is a very nasty iPhone and bug where iMessage and FaceTime for a device’s phone number will randomly deactivate and there is no way to reactivate it. Gurman tweeted his experience of having to resort to obtaining a physical SIM after other troubleshooting steps failed. As of the iPhone 13, Apple removed the need for a physical SIM even with two numbers. Apple first brought eSIMs to the iPhone with the launch of the iPhone XR and XS in 2018.ĮSIMs offer two key benefits: an easier setup process and the ability to use two phone numbers on one phone by using both a physical and eSIM. In some cases, the only resolution appears to be to install a physical SIM.īloomberg’s Mark Gurman experienced the issue with T-Mobile, but others report they’ve experienced the same issue with other carriers … What is an eSIM?Īn eSIM is a chip built into the iPhone motherboard. An apparent iPhone eSIM bug is randomly deactivating iMessage and FaceTime.
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